Empowering Hotels with Technology
Today’s business and leisure travelers are sophisticated, discerning and demanding. To cater to these travelers, hotels have to go beyond the physical attributes of location and design. Service, personalization, recognition, efficiency and a well maintained product are the real drivers of revenue and customer loyalty. The TRITON software system has been developed to address the needs of hotel managers who strive to excel on these parameters. TRITON enables them to create the equivalent of a six sigma process for service and maintenance.

• Unified Cross-Department Tracking of Guest Requests, Complaints, and Maintenance Jobs
  As a central system TRITON helps the hotel manage all guest requests, complaints, maintenance and other jobs. Requests are entered in TRITON using a PC, BlackBerry® or iPhone (using TRITON Mobile) or telephone (through TRITON’s IVR). The system automatically assigns the most appropriate staff member to the job, informs him/her and then follows up to ensure that the job is completed on time. Feedback from clients has shown that the TRITON process improves service and response times by 30% to 55%.
  
  
• Supports multiple wireless messaging systems
  TRITON supports a range of wireless devices including mobile phones, BlackBerry®, iPhone, IP phones, DECT phones and pagers.
  
  
• Multilingual – supports over 180 languages
  TRITON is designed to support multiple languages in one hotel. Messages to hotel staff are sent in their preferred language. For example, an English General Manager in Turkey can receive alerts in English and the local staff can receive messages in Turkish.
  
  
• Automatic Escalations and Personalized Alerts
  When a job is not completed in time, TRITON automatically alerts the responsible manager on his/her mobile phone. In addition to being informed about delayed jobs, hotel managers can also set up alerts to automatically get informed when a specific situation occurs. For example, a club floor manager can automatically be informed when a club guest makes a complaint.
  
  
• Property Management System Alerts and Auto Calls
  TRITON can automatically send messages to specified staff or create new jobs when guests check-in, check-out or move rooms. These alerts and jobs can be triggered on the basis of any field in the guest’s profile in the PMS. For example, TRITON can be set to inform a Front Office Manager every time a VIP Level 3 guest checks in and also inform the GM every time a VIP Level 1 guest checks in. If one of the hotel’s frequent guests checks in, TRITON can automatically create a job order for room service to deliver his/her favorite beverage to the room right after check-in. When guests check out, TRITON can automatically inform the housekeeping attendant on that floor, thus ensuring more efficient turn-around of rooms.
  
  
• Powerful Reports to help drive major Improvements in Processes
  TRITON is equipped with a powerful reporting module. Managers can instantly pull up reports that tell them about their most frequent maintenance problems, average response times by staff or department, top guest requests, room histories and guest histories. In addition to using the standard reports in the system, managers can also design their own reports and have them automatically delivered via email.
  Additional Modules and Interfaces to maximize the benefits of TRITON.
  
• TRITON Mobile for Smartphones
  TRITON Mobile gives Managers the freedom to access information from TRITON and their Property Management System directly on their Smartphone device. A TRITON Mobile user can register new jobs in TRITON, track jobs, close or park open jobs, view the guest list, view guest profiles and guest histories, post minibar entries, and change room status. TRITON Mobile is available for iPhone and most models of BlackBerry®.
  
  
• Glitch – Service Recovery Tracking
  Glitch is a powerful add-on module to TRITON, enabling hotels to capture, track, investigate and satisfactorily close incidents that caused inconvenience to in-house and visiting guests because of any infractions in the service standards. The snag tracking system gives hotels complete control over their guest services and prevents any slip-ups from repeating.
  
  
• FAS Interface
  The FAS Interface enables instant alerts to hotel management and staff in case of any alerts triggered by the hotel’s Fire Alarm System. The alerts to staff can be sent to any type of device (e.g. Pagers, Mobile Phones, DECT Phones) that is connected to TRITON. The system can also alert staff about faulty alarm sensors.
  
  
• BMS Interface
  The BMS Interface facilitates effortless monitoring of the hotel equipment and frees up the engineers to move out of the control room and focus on other important tasks. The interface enhances the performance of the hotel’s engineering team by instantly informing them about changes in critical parameters such as chiller temperatures, power surges, water tank levels, elevator movements, etc.
  
  
• hotelEMS
  hotelEMS is a Preventative Maintenance system that provides hotel engineers with a powerful way of maintaining all guest rooms, machinery and equipment at their property. The system automatically reminds them when Preventative Maintenance jobs are due and allows them to track the usage and maintenance status of all equipment. hotelEMS is a hosted service that customers access through an internet browser.
  
  

For further information visit www.knowcross.com